Return Policy

CANADA


Are you not happy with your item? Don’t worry! Read below to see if your order is returnable. 

1. Clothing must be unworn with tags still attached and returned in its original packaging box.
2. Products with makeup stains or in damaged condition will not be accepted.
3. You must email info@caracheung.com within 3 days of receiving your order and state your reason(s) for the return. Once approved, returnable items must be shipped within 7 days of receiving your order.
4. The return slip included in the original packaging must be filled out and kept in the parcel.
5. Same conditions apply to both regular price and sale items. 

If you wish to return your item(s), you have two options:

1. DROP-OFF

Leave your securely sealed parcel with the concierge at the address below. 

Cara Cheung
8 The Esplanade, Unit 2704
Toronto ON M5E 0A6
Canada

The return slip must be filled out and included with your parcel. A full refund will be credited to the original method of payment via caracheung.com excluding original shipping fees if all conditions are met. You will be notified via email.


2. SHIP BACK

Ship your securely sealed parcel to the address below via your preferred mail carrier. 

Cara Cheung
8 The Esplanade, Unit 2704
Toronto ON M5E 0A6
Canada 

The return slip must be filled out and included with your parcel. A full refund will be credited to the original method of payment via caracheung.com excluding original shipping fees if all conditions are met. You will be notified via email.

Customers are responsible for return shipping costs. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

UNITED STATES


Are you not happy with your item? Don’t worry! Read below to see if your order is returnable. 

1. Clothing must be unworn with tags still attached and returned in its original packaging box.
2. Products with makeup stains or in damaged condition will not be accepted.
3. You must email info@caracheung.com within 3 days of receiving your order and state your reason(s) for the return. Once approved, returnable items must be shipped within 7 days of receiving your order.
4. The return slip included in the original packaging must be filled out and kept in the parcel.


Please see below for specific return instructions:


1. Place the filled out return slip, your importation duties receipt, and the original shipping label into the clear plastic slip provided. Please place all documents above returned items for customs and securely seal your parcel.
2. You must tell USPS to clearly state on the parcel that it is a return.
3. Please ship via USPS to the address below. Any other carrier will not be accepted.

Cara Cheung
8 The Esplanade, Unit 2704
Toronto ON M5E 0A6
Canada 

A full refund will be credited to the original method of payment via caracheung.com excluding original shipping fees if all conditions are met. You will be notified via email. Please note that customers are responsible for return shipping costs. Deviating from the above instructions may lead to additional duties or brokerage fees when we receive your shipment. In these circumstances, the additional cost will be deducted from your refunded amount. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Rest of World


We do not accept returns from countries beyond Canada and the United States at this time. We apologize for any inconvenience. 

 

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